You can apply online any time, day or night – simply click here. You can also apply over the phone by calling us on 1300 225 228 during our opening hours.

Who can apply to rent goods from Difrent?

Almost any person can apply to become a Difrent person! To apply for rental, you just need to be 18 years+ of age and either an Australian citizen, permanent resident or a holder of a visa with at least 36 months remaining.

How long does it take to apply and what do I need?

Applying takes about 15 minutes, a little less if you do it online and have fast fingers! To make the application process as fast as possible, you should have your I.D. documents with you before you begin, as well as documents that have information about your financial situation, for example a recent payslip or Centrelink statement. If your favourite show is about to start or someone knocks on the door, don’t worry! You can save your application and come back later to continue from where you left off.

What will Difrent ask me during the application?

During the application we’ll need you to tell us a little about yourself, like your name, age, how we can contact you and your residential details. We’ll also need to collect from you some information about your financial situation. We also conduct a credit check as part of responsible lending requirements and internal credit guidelines.

Contact us

If you make payments to Difrent Rental by Centrepay, please click here for information about important changes that will affect your payments.

For general enquiries, please complete the below form to let us know how we can help out, or call us on 1300 225 228 or 0488 827 569 during our weekday opening hours:

NSW, VIC, QLD, ACT, TAS: 9:00am to 6:00pm weekdays
SA, NT: 8:30am to 5:30pm weekdays
WA: 7:00am to 4:00pm weekdays

Please note, our contact centre is closed on Saturdays and Sundays.

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Complaint handling

We are committed to working with our customers to resolve any complaints that they may have.

There are multiple ways that you can contact us to lodge a complaint:

by phone, by calling 1300 225 228 during the opening hours listed on this page;
by using the online form located on this page, and selecting "feedback or complaint" in the dropdown box that refers to the reason you are making contact with us;
by email to disputeresolution@difrent.com.au; or
by mail, to Complaints Manager, Difrent Rental, 1/276A Main North Road, Prospect, SA 5082

We will respond to complaints as quickly as possible, and in any event in no more than 21 days.

Our complaint resolution procedure is free of charge.

Further information about our Internal Dispute Resolution program can be found in the below document.

We are a member of the Australian Financial Complaints Authority for the purposes of external dispute resolution. Further information in respect of this is contained in the below document.

Difrent Rental Complaints Brochure

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