Contact
Our contact centre will be closed on Thursday 25 April in observance of the ANZAC Day holiday.
We will be back on Friday 26 April, at the normal times listed below. In the meantime, feel free to complete the below form to let us know how we can help out and we will be in touch on Friday
NSW, VIC, QLD, ACT, TAS: 9:00am to 6:00pm Mon-Fri, 9:30am to 12:00pm Saturday
SA, NT: 8:30am to 5:30pm Mon-Fri, 9:00am to 11:30am Saturday
WA: 7:00am to 4:00pm Mon-Fri, 7:30am to 10:00am Saturday
Complaint handling
We are committed to working with our customers to resolve any complaints that they may have.
There are multiple ways that you can contact us to lodge a complaint:
- by phone, by calling 1300 225 228 during the opening hours listed on this page;
- by using the online form located on this page, and selecting "feedback or complaint" in the dropdown box that refers to the reason you are making contact with us;
- by email to disputeresolution@difrent.com.au; or
- by mail, to Complaints Manager, Difrent Rental, 1/276A Main North Road, Prospect, SA 5082
We will respond to complaints as quickly as possible, and in any event in no more than 21 days.
Our complaint resolution procedure is free of charge.
Further information about our Internal Dispute Resolution program can be found in the below document.
We are a member of the Australian Financial Complaints Authority for the purposes of external dispute resolution. Further information in respect of this is contained in the below document.
